If you own a business then you will need to decide whether you need an internal IT staff or outsource your IT needs. If you wish to outsource your needs then there will be two options to select from – local or offsite. However, selecting business IT support specialist team will depend on the following factors. You can find more information here.
- Experience & training
- Added value
Experience & training
Certifications give recognition that the person has concluded his course work, which may be learning to 2 to 3 year’s old technology.
- Internal IT staff needs constant training, which can be an extra budget.
- Local IT service provider needs to train their employee regularly, which can only be possible, if they have resources for training support.
- Offsite IT centres possess resources and support to maintain constant education.
Added value – End user’s perspective
Response rate as soon as the end users call
- Internal IT technicians need to schedule time to check and resolve the failure.
- Local support IT provider has to build support ticket, dispatch it to gain access and then resolve the problem, which can take long.
- Offsite IT support is available on first call, but is based on the availability of technicians.
Number of IT staff available
How many internal staff is needed has to be determined. Business owners and local IT support companies struggle with the number. Technicians work for the business owners for a year because their work does not offer new challenges.
Off site technical centres have a high number of staff providing multi-language support from different sites. Obviously, end users looking for instant support can gain it only when remote access is offered.
Remote access offers 24/7 support, which is not so with onsite and local IT providers.
The cost of hiring offsite IT support is obviously less than onsite and local support firm, when you evaluate it with experience and added value.